Frequently Asked Questions

Everything you need to know about our mobile massage services

Booking & Reservations

How do I book a massage?
The easiest and fastest way to book is through WhatsApp. Simply send us a message with your preferred date, time, type of massage, and your location (hotel/villa name and area). You can also call us or send an email, but WhatsApp typically gets the quickest response.
We recommend booking at least 2-3 hours in advance for same-day appointments. For peak times (evenings and weekends) or if you need multiple therapists (e.g., couple massage), booking 1 day ahead is advisable. During high season (July-August, December-January), we recommend booking 2-3 days in advance.

We are available 7 days a week, from 9:00 AM to 10:00 PM Bali time (WITA). The last appointment slot is typically at 9:00 PM for a 60-minute session. For special requests outside these hours, please contact us and we’ll try to accommodate.

Yes! Same-day bookings are welcome and often available. Just contact us via WhatsApp and we’ll check our therapists’ availability. The earlier in the day you book, the more likely we can accommodate your preferred time.

We understand plans can change. Please notify us at least 2 hours before your scheduled appointment if you need to cancel or reschedule. Late cancellations or no-shows may be subject to a cancellation fee. We appreciate your understanding as our therapists prepare and travel for each appointment.

Services & Treatments

What types of massage do you offer?

We offer a wide range of massage and wellness treatments including:

  • Balinese Massage (traditional relaxation)
  • Deep Tissue Massage (therapeutic)
  • Aromatherapy Massage (with essential oils)
  • Hot Stone Massage
  • Couple Massage
  • Foot Reflexology
  • Pregnancy Massage
  • Body Scrub Treatments

We also offer spa packages that combine multiple treatments.

Most of our massage sessions are available in 60-minute or 90-minute options. Some treatments like foot reflexology can be 45 minutes, while spa packages can be 2-3 hours. We’ll discuss the duration options when you book.

It depends on your needs:

  • For relaxation: Balinese Massage or Aromatherapy
  • For muscle pain/tension: Deep Tissue Massage
  • For couples: Couple Massage
  • For tired feet: Foot Reflexology
  • For skin rejuvenation: Body Scrub
  • For expectant mothers: Pregnancy Massage

Not sure? Just tell us your concerns and we’ll recommend the best treatment for you.

Absolutely! Our therapists will ask about your preferences before starting. You can request focus on specific areas (back, shoulders, legs), adjust pressure levels (light, medium, firm), and choose your preferred aromatherapy scent. Just communicate your needs and we’ll tailor the treatment accordingly.

Yes, our pregnancy massage is safe for expectant mothers in their second and third trimesters. Our therapists are trained in prenatal massage techniques and use safe positioning. However, we recommend consulting with your doctor first, especially if you have any pregnancy complications. Please inform us of your pregnancy stage when booking.

Location & Coverage

What areas in Bali do you serve?

We cover all major tourist areas in Bali including:

  • Seminyak, Kuta, Legian
  • Canggu (Berawa, Batu Bolong, Echo Beach)
  • Ubud and surrounding areas
  • Sanur
  • Jimbaran
  • Nusa Dua & Tanjung Benoa
  • Uluwatu & Pecatu

We also serve other areas like Denpasar, Tabanan, Candidasa, and more. 

Yes! We provide mobile massage services to all types of accommodations including hotels, resorts, private villas, Airbnbs, guesthouses, and even yachts. Just provide us with your accommodation name and address, and we’ll come to you.

For most popular tourist areas, there is no additional travel fee. For locations outside our main coverage area (e.g., Amed, Lovina, or remote areas), a small travel surcharge may apply. We’ll inform you of any additional fees when you book.

You don’t need to prepare much! Our therapists bring everything needed including massage table (if required), fresh linens, oils, and aromatherapy products. Just ensure you have:

  • A quiet, comfortable space (bedroom, living room, or outdoor area)
  • Enough room for a massage table or mat
  • Air conditioning or fan for comfort

If your villa has a dedicated spa room or massage area, that’s perfect!

Payment & Pricing

What payment methods do you accept?

We accept multiple payment methods for your convenience:

  • Cash: Indonesian Rupiah (IDR) – preferred
  • Credit/Debit Cards: Visa, Mastercard
  • Bank Transfer: BCA, Mandiri, BNI
  • Digital Wallets: GoPay, OVO (upon request)

Payment is made directly to the therapist after your session.

For standard bookings, no deposit is required. However, for large group bookings, special events, or bookings during peak season, we may request a deposit to secure your reservation. This will be communicated during the booking process.

Tipping is not required but always appreciated if you’re happy with the service. A tip of 10-15% is customary in Bali for excellent service. Our therapists work hard to provide you with the best experience, and tips go directly to them.

Yes! We offer special rates for group bookings (3 or more people) and corporate events. Contact us with your group size and requirements, and we’ll provide a customized quote.

Safety & Professionalism

Are your therapists licensed and trained?

Yes, all our therapists are professionally trained and hold valid certifications. They have undergone extensive training in various massage techniques and maintain high professional standards. We only work with experienced therapists who share our commitment to quality and professionalism.

We take hygiene very seriously:

  • Fresh, clean linens for every client
  • Sanitized equipment and tools
  • Therapists wash hands before and after each session
  • Use of high-quality, hygienic massage products
  • Health screening for all therapists

Absolutely. We are a legitimate, licensed business with a strong reputation. Our therapists are vetted professionals, and we have served hundreds of satisfied clients including solo travelers, couples, and families. You can check our Google reviews for peace of mind. We prioritize your safety and comfort above all.

Yes, you can request your preferred therapist gender when booking. Most of our therapists are female, but we do have male therapists available upon request. Just let us know your preference and we’ll do our best to accommodate.

Other Questions

What should I wear during the massage?

You can undress to your comfort level. Most clients wear underwear, and you’ll be properly draped with sheets throughout the session. Only the area being worked on will be exposed. Our therapists are trained to ensure your modesty and comfort at all times.

Yes! We love helping make special occasions memorable. Whether it’s a birthday, anniversary, honeymoon, bachelorette party, or just a special treat, we can arrange romantic setups with candles, flowers, and special touches. Just let us know what you’re celebrating!

Yes, we offer gift certificates that make perfect presents for friends, family, or colleagues visiting Bali. Contact us to purchase a gift certificate for any of our services or packages.

Please inform us of any allergies, health conditions, or injuries when booking. Our therapists will ask about your health before the session and can adjust techniques or products accordingly. If you have allergies to certain oils or ingredients, we can use alternatives. For serious health conditions, please consult your doctor before booking.